Terms of service
Terms of Service
Trident Nutra Last Updated: July 16, 2026
1. Overview
Welcome to Trident Nutra. The terms "we," "us," and "our" refer to Trident Nutra. Trident Nutra operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Trident Nutra's Services are powered by Shopify Inc. ("Shopify"), which provides the underlying e-commerce infrastructure.
These terms and conditions, together with any policies referenced herein (collectively, these "Terms of Service" or "Terms"), govern your access to and use of the Services and describe your rights and responsibilities in connection with such use.
Please read these Terms carefully, as they include important information regarding your legal rights, product warranties, limitations of liability, and dispute resolution.
By accessing, browsing, or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy, Shipping Policy, and Refund Policy (collectively, the "Policies"), each of which is incorporated herein by reference. If you do not agree to these Terms or the Policies, you must not access or use the Services.
These Terms constitute an electronic record within the meaning of the Information Technology Act, 2000 and the rules made thereunder, and do not require any physical or digital signature to be valid and binding.
2. Eligibility, Access, and Account
By using the Services, you represent and confirm that you have attained the age of majority under the Indian Majority Act, 1875 (i.e., you are at least 18 years of age), or that you are using the Services under the supervision of a parent or legal guardian who consents to these Terms on your behalf.
To access certain features of the Services — including browsing our store, creating an account, or purchasing products — you may be asked to provide information such as your name, email address, billing details, payment information, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete, and that you possess all rights necessary to provide such information to us.
You are solely responsible for maintaining the confidentiality and security of your account credentials, and for all activity that occurs under your account. You may not transfer, sell, assign, license, or otherwise share access to your account with any other person without our prior written consent.
3. Our Products
We make every reasonable effort to provide accurate descriptions, imagery, and representations of our products on the Services. However, the actual colour, appearance, or packaging of a product may vary from its depiction on your screen due to differences in device display, screen calibration, or lighting conditions.
We do not warrant that the appearance, packaging, or presentation of any product purchased by you will be identical to how it is depicted on the Services.
All product descriptions, specifications, pricing, and availability are subject to change at any time and without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time, and to limit the quantities of any product offered to any individual, region, or category of customer, at our discretion.
4. Orders
When you place an order through the Services, you are making an offer to purchase the selected products, subject to acceptance by us. Trident Nutra reserves the right, at its sole discretion, to accept, decline, or cancel any order for any lawful reason, including but not limited to product unavailability, suspected fraudulent activity, pricing errors, or issues with payment authorization.
An order is not deemed accepted until we confirm such acceptance and successfully process the associated payment. We recommend reviewing your order carefully before submission, as we may be unable to accommodate cancellation requests once an order has been confirmed and processed for dispatch.
In the event we are unable to accept, must modify, or need to cancel your order, we will attempt to notify you using the email address, phone number, or billing details provided at the time of order placement, and will process any applicable refund in accordance with our Refund Policy.
Your purchases are subject to return, replacement, or refund solely in accordance with the terms of our Refund Policy.
You represent and warrant that all purchases made through the Services are intended for your personal, domestic, or household use, and not for commercial resale, wholesale distribution, or export outside India, unless separately and expressly agreed with us in writing.
5. Prices and Billing
All prices displayed on the Services are quoted in Indian Rupees (INR) unless otherwise stated, and are subject to change without prior notice. The price applicable to your order will be the price displayed at the time your order is placed, as confirmed in your order confirmation email.
Unless expressly stated otherwise, prices displayed on the Services are inclusive of applicable Goods and Services Tax (GST), but exclusive of shipping and handling charges, which will be disclosed separately at checkout where applicable, in accordance with our Shipping Policy.
Prices offered through the Services may differ from prices offered through any other sales channel, including third-party marketplaces or offline retail. We may, from time to time, run promotional offers or discounts governed by separate terms and conditions; in the event of a conflict between such promotional terms and these Terms, the specific promotional terms shall prevail for the duration and scope of that promotion.
You agree to provide accurate, current, and complete billing and payment information for all transactions, and to promptly update such information as necessary to enable us to process your orders and communicate with you.
By submitting payment information, you represent and warrant that: (i) the payment details provided are true, accurate, and complete; (ii) you are duly authorized to use the payment method provided; and (iii) you will bear responsibility for all charges incurred, including applicable taxes and shipping charges, at the prices posted at the time of purchase.
6. Shipping and Delivery
All orders are shipped in accordance with our Shipping Policy, which forms part of these Terms. Please refer to the Shipping Policy for details regarding processing times, delivery timelines, permissible delivery locations, and our liability in respect of courier delays or transit-related issues.
We currently ship only within India and do not offer international shipping.
7. Intellectual Property
All content available through the Services — including but not limited to our trademarks, brand name, logo, product photography, graphics, text, product descriptions, customer reviews, video, and audio content, and the selection, coordination, and arrangement thereof — is owned by Trident Nutra, its affiliates, or its licensors, and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable Indian and international intellectual property laws.
These Terms grant you a limited, non-exclusive, non-transferable license to access and use the Services for your personal, non-commercial use only. You must not reproduce, duplicate, copy, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit any content available on the Services without our prior written consent.
Nothing in these Terms shall be construed as granting any license or right to you under any patent, trademark, copyright, or other intellectual property owned by Trident Nutra, Shopify, or any third party, except as expressly stated herein. Unauthorized use of any content on the Services may constitute a violation of applicable intellectual property laws and may result in civil and/or criminal liability.
The "Trident Nutra" name, our logo, and all associated product and service names, designs, and taglines are trademarks of Trident Nutra or its affiliates. You must not use any such trademarks without our prior written permission. Shopify's name, logo, and related marks are trademarks of Shopify Inc. All other trademarks appearing on the Services are the property of their respective owners.
8. Optional Third-Party Tools
The Services may provide access to certain tools or features made available by third parties, over which we exercise no control, monitoring, or input.
You acknowledge that we provide access to such tools on an "as is" and "as available" basis, without any warranties, representations, or endorsements of any kind. We shall have no liability whatsoever arising from your use of any optional third-party tool. Your use of such tools is entirely at your own discretion and risk, and you should review and familiarize yourself with the terms and conditions of the relevant third-party provider before use.
We may, from time to time, introduce new features or tools as part of the Services. Any such additions shall be deemed part of the Services and shall be governed by these Terms.
9. Third-Party Links
The Services may contain links or references to third-party websites, applications, or resources, including embedded third-party functionality. We do not examine, monitor, or endorse the content, accuracy, or practices of any such third-party sites. Accessing third-party sites through the Services is done entirely at your own risk.
We shall not be liable for any harm, loss, or damage arising from your access to, or use of, any products, services, or content available on third-party websites. We encourage you to review the terms and privacy practices of any third-party site before engaging in any transaction. Any complaints, concerns, or disputes relating to third-party products or services should be directed to the relevant third party.
10. Relationship with Shopify
[This section accurately describes Shopify's relationship with our store and should not be removed or materially modified, in accordance with Shopify's merchant terms.]
The Services are powered by Shopify, which enables us to provide our online store to you. However, all sales and purchases made through the Services are transactions made directly between you and Trident Nutra. By using the Services, you acknowledge and agree that Shopify bears no responsibility for any aspect of the sale between you and Trident Nutra, including any injury, loss, or damage arising from any product purchased. You expressly release Shopify and its affiliates from any and all claims, damages, or liabilities arising from or connected to your transactions with Trident Nutra.
11. Privacy
All personal data collected through the Services is processed in accordance with our Privacy Policy, which is incorporated into these Terms by reference. Because the Services are hosted on Shopify's infrastructure, certain personal data may also be processed by Shopify in accordance with its own privacy practices. By using the Services, you acknowledge that you have read and understood our Privacy Policy.
12. Feedback
If you submit, post, or otherwise transmit any ideas, suggestions, reviews, feedback, or proposals relating to the Services or our products (collectively, "Feedback"), you grant us a perpetual, worldwide, royalty-free, sub-licensable license to use, reproduce, adapt, publish, and display such Feedback for any purpose, including commercial use, without any obligation to compensate you.
You represent and warrant that: (i) you own or have all necessary rights to submit such Feedback; (ii) you have disclosed any compensation received in connection with such Feedback, in accordance with applicable advertising and consumer protection laws; and (iii) your Feedback does not violate any third-party right, including intellectual property or privacy rights, and does not contain unlawful, defamatory, obscene, or misleading content.
We are under no obligation to maintain the confidentiality of, compensate you for, or respond to any Feedback submitted. We reserve the right, but assume no obligation, to monitor, edit, or remove any Feedback that we determine, in our sole discretion, to be objectionable or in violation of these Terms.
13. Errors, Inaccuracies, and Omissions
The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery timelines, or availability. We reserve the right to correct any such errors, inaccuracies, or omissions, and to update, change, or cancel any affected order at any time and without prior notice, including after an order has been submitted, where reasonably necessary.
14. Prohibited Uses
You agree to access and use the Services only for lawful purposes. You must not use the Services to:
(a) engage in any unlawful, fraudulent, or malicious activity; (b) violate any applicable Indian law, regulation, or statutory provision; (c) infringe upon our intellectual property rights or those of any third party; (d) harass, abuse, defame, or harm any individual, including our employees or other users; (e) transmit false, misleading, or deceptive information; (f) send unsolicited advertising, promotional material, spam, or chain communications; (g) impersonate any person or entity, or misrepresent your affiliation with any person or entity; (h) upload or transmit any virus, malware, or other malicious code; or (i) engage in any conduct that restricts or inhibits any other person's use or enjoyment of the Services, or which may expose us, Shopify, or any user to liability or harm.
You further agree not to: reproduce, duplicate, copy, or exploit any portion of the Services without authorization; collect or harvest personal data of other users; use any robot, spider, scraper, or automated data-extraction tool (including AI-based or agentic tools) to access the Services without our express written consent; or attempt to bypass, circumvent, or interfere with any security or access-control measure employed on the Services.
We reserve the right to suspend, restrict, or terminate your access to the Services at any time, without prior notice, if we reasonably believe you have violated these Terms.
15. Automated Agents
This section applies where you use, deploy, or enable any software or automated system ("Agent") to access or interact with the Services on your behalf, including any autonomous or semi-autonomous AI-based tool.
Any Agent accessing the Services must, at all times: (i) clearly identify itself as an automated agent in all requests, including in the applicable user agent string; (ii) refrain from concealing or disguising its automated nature, including by mimicking human interaction patterns or circumventing CAPTCHA or similar verification measures; (iii) respond truthfully if queried as to whether an interaction originates from a human or an automated system; and (iv) refrain from circumventing any technical measure we employ to control or restrict automated access to the Services.
We reserve the right to restrict, limit, or block access by any Agent to the Services at our discretion, including through technical means.
16. Termination
We may suspend or terminate your access to the Services, in whole or in part, at our sole discretion and without prior notice, including where we reasonably believe you have violated these Terms. You will remain liable for all amounts due and payable up to the date of such termination.
The following provisions shall survive any termination of these Terms: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy, and any other provision which by its nature is intended to survive termination.
17. Disclaimer of Warranties
The information available on or through the Services is provided for general informational purposes only. We do not warrant the accuracy, completeness, reliability, or usefulness of such information, and any reliance placed on it is at your own risk.
To the fullest extent permitted under applicable Indian law, the Services and all products offered through the Services are provided on an "as is" and "as available" basis, without any warranty or condition of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, durability, title, or non-infringement. We do not warrant that your use of the Services will be uninterrupted, timely, secure, or error-free.
Nothing in this section shall be construed to exclude or limit any warranty, guarantee, or right that cannot lawfully be excluded or limited under the Consumer Protection Act, 2019 or any other applicable Indian law, including your statutory rights as a consumer.
18. Limitation of Liability
To the maximum extent permitted under applicable Indian law, in no event shall Trident Nutra, its directors, officers, employees, affiliates, agents, contractors, or service providers, nor Shopify and its affiliates, be liable for any indirect, incidental, punitive, special, or consequential damages of any kind — including, without limitation, loss of profits, loss of revenue, loss of data, or any similar damages — arising out of or in connection with your use of the Services or any product procured through the Services, whether based in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages.
Nothing in this section shall limit or exclude any liability that cannot be limited or excluded under applicable Indian law, including any liability arising from our own fraud, gross negligence, or wilful misconduct, or any liability that would otherwise be available to you as a consumer under the Consumer Protection Act, 2019.
19. Indemnification
You agree to indemnify, defend, and hold harmless Trident Nutra, Shopify, and their respective affiliates, officers, directors, employees, agents, and service providers from and against any losses, liabilities, claims, damages, or expenses (including reasonable legal fees) arising out of or in connection with: (i) your breach of these Terms or any Policy incorporated herein; (ii) your violation of any applicable law or the rights of any third party; or (iii) your access to or use of the Services.
We will provide you with prompt notice of any claim subject to indemnification under this section. We may assume control of the defense and settlement of any such claim at your expense, provided that we will not settle any claim imposing non-monetary obligations on you without your consent, such consent not to be unreasonably withheld. You agree to cooperate with us in the defense of any such claim.
20. Severability
If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court or tribunal of competent jurisdiction, such provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms shall remain in full force and effect.
21. Waiver and Entire Agreement
Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. These Terms, together with the Policies referenced herein, constitute the entire agreement between you and Trident Nutra regarding your use of the Services, and supersede any prior agreements, communications, or understandings, whether oral or written.
Any ambiguity in the interpretation of these Terms shall not be construed against the party that drafted them.
22. Assignment
You may not assign, delegate, or transfer these Terms, or any of your rights or obligations hereunder, without our prior written consent, and any purported assignment in violation of this section shall be void. We may assign, transfer, or delegate these Terms and our rights and obligations hereunder without notice or consent, including in connection with a merger, acquisition, or sale of business assets.
23. Governing Law and Dispute Resolution
These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of India.
Any dispute, controversy, or claim arising out of or relating to these Terms, including any question regarding their existence, validity, or termination, shall in the first instance be sought to be resolved amicably through good-faith negotiation between the parties. If such dispute is not resolved within thirty (30) days of written notice by either party, the dispute shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, conducted by a sole arbitrator appointed by mutual agreement of the parties. The seat and venue of arbitration shall be [Insert City], India, and the language of arbitration shall be English.
Notwithstanding the foregoing, nothing in this section shall preclude you from approaching a consumer forum or authority constituted under the Consumer Protection Act, 2019, where applicable, or from seeking urgent interim relief before a court of competent jurisdiction.
Subject to the arbitration provisions above, the courts at [Insert City, State], India, shall have exclusive jurisdiction over any matters not subject to arbitration.
24. Headings
The section headings used in these Terms are included for convenience only and shall not affect the interpretation or construction of these Terms.
25. Changes to These Terms
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms at any time by posting the revised Terms on the Services. It is your responsibility to review these Terms periodically for changes. Where required under applicable law, we will provide notice of any material change. Your continued use of the Services following the posting of any revised Terms constitutes your acceptance of such changes.
26. Contact Information
For any questions regarding these Terms of Service, please contact us at:
Trident Nutra Email: support@tridentnutra.com Registered Address: 3-6-401, JV Residency, Avanthi Nagar, Basheerbagh, Hyderabad - 500029 Business Phone: 8522852221 Business Registration / CIN: [Insert Company/LLP/Business Registration Number] GSTIN: [Insert GST Registration Number]
These Terms of Service are provided as a draft template for informational purposes and do not constitute legal advice. We recommend that Trident Nutra engage qualified Indian legal counsel to review this document — including the arbitration clause, jurisdiction, and consumer protection provisions — against its specific business structure and operations before publishing.