Refund policy

Trident Nutra — Return, Exchange & Refund Policy

Last updated: 16th July 2026

At Trident Nutra, we take pride in the quality, purity, and safety of every product that leaves our facility. This Return, Exchange & Refund Policy ("Policy") has been designed to ensure a transparent, fair, and hassle-free experience for our customers, while safeguarding the integrity of our products as consumable, nutrition-grade goods. By placing an order on tridentnutra.com ("Website"), you agree to the terms set out below.

1. Scope of this Policy

This Policy applies to all products purchased directly through the Website, including but not limited to whey protein isolates, mass gainers, creatine, and any other nutritional supplements sold under the Trident Nutra brand. This Policy does not apply to products purchased through third-party marketplaces, retail partners, or distributors, who shall be governed by their own respective return and refund terms.

2. Return Request Window

2.1 All return requests must be initiated within 3 (three) days from the date of receipt of the product, as recorded by our courier partner's delivery confirmation.

2.2 Requests raised after the 3-day window will not be entertained under any circumstances, save for exceptional cases at the sole discretion of Trident Nutra.

2.3 The date and time of delivery as reflected in the courier partner's tracking system shall be treated as conclusive proof of receipt for the purpose of calculating this window.

3. Eligibility for Return

A product is eligible for return only if it falls under one or more of the following categories:

Category

Condition

Damaged in Transit

Product received with visible external/internal damage to packaging or container.

Defective Product

Manufacturing defect, contamination, foreign material, or compromised seal

Wrong Product Delivered

Flavour, size, or SKU different from what was ordered

Near-Expiry Product

Product received with less than 3 (three) months of shelf life remaining from the date of delivery

Incomplete Order

Missing items/accessories that were part of the original order

3.1 Products that are opened, used, partially consumed, or with a broken/tampered seal will not be eligible for return, except where the claim pertains to a manufacturing defect or contamination, in which case Trident Nutra reserves the right to request the opened product back for internal quality investigation.

3.2 Customers must report damaged, defective, wrong, or near-expiry products within 48 (forty-eight) hours of delivery, along with:

  • Clear photographs/video of the product, packaging, shipping label, and batch/expiry code
  • Unboxing video
  • Order number and registered mobile number/email

3.3 Claims raised without adequate photographic/video evidence, or after the 48-hour reporting window (within the broader 3-day return window), may be rejected at the sole discretion of Trident Nutra's quality team.

4. Near-Expiry Product Assurance

Trident Nutra is committed to delivering products with maximum shelf life remaining. In the rare event that a customer receives a product with less than 3 (three) months remaining until its printed expiry date:

  • The customer shall be entitled to a free replacement of the same product, or
  • A full refund, at the customer's choice,

provided the claim is raised within the return window stipulated in Section 2 and supported by a clear photograph of the batch number and expiry date printed on the product.

5. Exchange Policy

5.1 No exchange will be processed once an order has been placed and shipped. This includes, but is not limited to, requests to change flavour, size, quantity, or SKU on grounds of personal preference.

5.2 Customers are strongly encouraged to verify flavour, size, and quantity carefully at the time of checkout, as change-of-mind exchanges are not supported.

5.3 The only exception to Section 5.1 is where the product qualifies under Section 3 (Damaged, Defective, Wrong Product Delivered, Near-Expiry, or Incomplete Order). In such cases, Trident Nutra will arrange for a like-for-like replacement of the same product/flavour/size originally ordered, subject to stock availability. Where the original item is out of stock, a refund will be processed instead.

5.4 If a customer wishes to order a different flavour, size, or product, they are required to place a fresh order. Trident Nutra does not facilitate order modifications post-dispatch.

6. Refund Policy

6.1 All approved refunds will be processed within 15 (fifteen) business days, subject to satisfactory completion of quality inspection of the returned product (where a physical return is required) or verification of the claim (where a physical return is waived at Trident Nutra's discretion).

6.2 The refund timeline of 7 business days commences from the date of approval of the return/refund request by our support team, and not from the date the request is first raised.

6.3 Refunds may take additional time to reflect in the customer's account depending on the customer's bank or payment provider's own processing timelines, which are beyond Trident Nutra's control.

6.4 Prepaid Orders

  • Refunds for orders paid via UPI, credit/debit card, net banking, or wallets will be credited back to the original mode of payment used at checkout.
  • Trident Nutra does not offer cash refunds for prepaid orders under any circumstance.

6.5 Cash on Delivery (COD) Orders

  • Since no digital payment instrument is available on file for COD orders, refunds will be processed via direct bank transfer (NEFT/IMPS) or UPI, to an account held in the name of the customer who placed the order.
  • Customers will be required to share valid bank account details (account holder name, account number, IFSC code) or a UPI ID for this purpose. Refunds cannot be processed without this information.
  • Trident Nutra reserves the right to request identity verification before releasing a refund for COD orders, as a fraud-prevention measure.
  • COD refunds may take 7–10 business days owing to the additional bank verification step.

6.6 Original shipping/delivery charges, if any, are non-refundable, except in cases where the return arises due to an error on the part of Trident Nutra (wrong product, damaged product, defective product, or near-expiry product).

6.7 Reverse pickup/return shipping costs will be borne by Trident Nutra only in cases falling under Section 3. In all other permissible cases, return shipping costs shall be borne by the customer.

7. Discount Vouchers, Coupons & Promotional Offers

7.1 Where an order was placed using a discount voucher, coupon code, cashback offer, or any other promotional benefit, the refund amount will be calculated on the actual amount paid by the customer after deduction of the discount, and not on the original listed price (MRP) of the product.

7.2 If a discount voucher was applied on the basis of a minimum order value (e.g., "flat ₹200 off on orders above ₹1,999"), and the return of one or more items causes the remaining order value to fall below the qualifying threshold, the proportionate discount availed shall be deducted from the refund amount.

7.3 One-time-use coupon codes utilised on a returned/cancelled order will not be reissued or restored to the customer's account.

7.4 Free gifts, samples, or complimentary products received as part of a promotional offer must also be returned along with the main product for the return to be processed. Failure to return the complimentary item may result in its value being deducted from the refund.

7.5 Products purchased under a "Buy More, Save More" or bundled combo offer are treated as a single unit for return purposes. Partial returns from a combo/bundle will not be accepted; the entire bundle must be returned together, and the refund will be recalculated basis the effective combo price.

8. Non-Returnable & Non-Exchangeable Categories

The following are strictly excluded from return, exchange, or refund, except where a genuine manufacturing defect is established:

  • Products with a broken, opened, or tampered seal (other than for defect investigation as per Section 3.1)
  • Products purchased during clearance/liquidation sales, explicitly marked as "Non-Returnable"
  • Gift cards and store credits
  • Products damaged due to misuse, improper storage, or handling by the customer after delivery

9. How to Raise a Return/Exchange Request

To initiate a request, customers may reach out through either of the following channels within the timelines specified in this Policy:

  • Email: support@tridentnutra.com
  • WhatsApp: +91 85228 52221

Please include your Order Number, registered contact details, reason for return, and supporting photographs/video (where applicable) to enable faster resolution. Our support team will typically respond within 24–48 hours with the next steps, including reverse pickup arrangements (where applicable).

10. Quality Inspection

10.1 All products returned to Trident Nutra will undergo a quality inspection at our facility/warehouse before a refund or replacement is approved.

10.2 Trident Nutra reserves the right to reject a return/refund/exchange request if, upon inspection, the product is found to be used, tampered with, missing original packaging, or inconsistent with the reason cited by the customer at the time of raising the request.

10.3 In case of rejection, the product will be shipped back to the customer at the customer's cost, and the customer will be notified via email/WhatsApp with the reason for rejection.

11. Order Cancellations

11.1 Orders may be cancelled only before they have been dispatched from our warehouse. Once an order is marked as "shipped," it cannot be cancelled and will need to be dealt with under this Return Policy upon delivery.

11.2 Refunds for cancelled prepaid orders will be processed as per Section 6 within 15 business days of cancellation confirmation.

12. Right to Amend

Trident Nutra reserves the right to amend, update, or modify this Policy at any time without prior notice. The version of the Policy in effect at the time of order placement shall govern that specific transaction. Customers are encouraged to review this Policy periodically.

13. Governing Law & Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts.

14. Contact Us

For any queries, clarifications, or assistance regarding your return, exchange, or refund, please write to us at support@tridentnutra.com or message us on WhatsApp at +91 85228 52221. Our team is committed to resolving all requests promptly and fairly.

Trident Nutra — Premium Nutrition, Uncompromised Trust.