Shipping policy
Shipping Policy
Trident Nutra Last Updated: July 16, 2026
1. Overview
This Shipping Policy sets out the terms on which Trident Nutra ("we," "us," or "our") processes, dispatches, and delivers orders placed through our website (the "Platform"). By placing an order with us, you agree to the terms of this Policy.
We currently ship exclusively within India. We do not offer international shipping at this time.
2. Shipping Charges
We are pleased to offer free shipping on eligible orders across India. Certain products or order values may attract a shipping charge, which — where applicable — will be clearly displayed at checkout prior to payment. No shipping charge will be levied without being disclosed to you before you complete your purchase.
3. Order Processing Time
All orders are processed and dispatched within 48 hours of order confirmation and receipt of payment, excluding Sundays and public holidays.
Orders placed after our daily processing cutoff, or on a Sunday or public holiday, will be processed and dispatched on the next working day.
4. Delivery Timeline
| Stage | Timeline |
|---|---|
| Dispatch from our facility | Within 48 hours of order confirmation |
| Delivery to your address | Within 72 hours of dispatch, depending on your city/town and courier serviceability |
| Typical end-to-end delivery | 3–5 working days from order confirmation |
Please note that while we make every effort to meet the timelines above, actual delivery time may vary depending on your delivery location, local courier serviceability, and prevailing courier or postal operational conditions. Remote locations, or areas with limited courier network coverage, may experience longer delivery times than our standard estimate.
Maximum Dispatch Guarantee
In all circumstances, we guarantee that your order will be handed over to our courier partner or postal authority within 15 working days from the date of order confirmation and receipt of payment, or as per any alternate delivery date specifically agreed with you at the time of order confirmation.
5. Mode of Shipment
For all domestic orders, shipments are dispatched through registered domestic courier companies and/or India Post (Speed Post). We select the most reliable and efficient shipping partner available for your delivery location at the time of dispatch.
6. Delivery Address
Orders will be delivered to the shipping address provided by you at the time of order placement. Unless a different delivery address is specifically provided at checkout, orders are delivered to the address registered with the payment method used for the transaction.
Please ensure that the address, pin code, and contact number provided at checkout are accurate and complete. We are not responsible for any delay, misdelivery, or non-delivery arising from incorrect, incomplete, or outdated address information provided by you.
7. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation via email and/or SMS containing your tracking details, where available. You may use this information to track the status of your shipment directly with the relevant courier partner.
8. Delays in Delivery
While we make every reasonable effort to ensure timely delivery, shipping and delivery are ultimately subject to the operational norms, capacity, and performance of our courier and postal partners, which are third parties outside our direct control.
We shall not be held liable for any delay in delivery caused by the courier company, postal authorities, force majeure events, natural calamities, strikes, regulatory restrictions, or any other circumstances beyond our reasonable control. Our responsibility is limited to handing over your consignment to our courier or postal partner within the timeline stated in Section 4.
9. Damage or Loss in Transit
We take care to securely package all orders prior to dispatch. However, once a consignment is handed over to our courier or postal partner, it is transported under the custody and responsibility of that third party.
We are not liable for any damage, tampering, or loss occurring to your order while it is in transit with the courier company or postal authority. If you receive a package that appears damaged or tampered with, we strongly recommend that you:
- Refuse acceptance of the shipment, or
- Accept the shipment marked as "damaged" with the delivery partner, and
- Notify us immediately at the contact details below, along with photographic evidence, so that we may assist you in resolving the matter with our shipping partner.
10. International Shipping
We do not currently ship outside India. All orders placed through the Platform are fulfilled solely for delivery within Indian territory. We do not accept, process, or fulfil orders with a delivery address outside India.
11. Payment Security
We use secure, industry-standard payment gateways to process all transactions on the Platform. All major debit cards, credit cards, UPI, net banking, and other supported payment modes are accepted, and all payment information is processed through PCI-DSS compliant infrastructure. We do not store your full card or payment credentials on our servers.
12. Undeliverable or Returned Shipments
In the event that a shipment is undeliverable due to an incorrect address, refusal of delivery, or repeated unavailability of the recipient, the order may be returned to us. In such cases, we will contact you to arrange re-shipment, which may involve additional shipping charges, or to process a resolution in accordance with our Refund Policy.
13. Contact Us
For any questions, concerns, or assistance regarding your shipment, please contact us at:
Email: support@tridentnutra.com
We aim to respond to all shipping-related queries within 24–48 business hours.
This Shipping Policy is subject to change without prior notice. Any changes will be reflected on this page along with an updated "Last Updated" date. We recommend reviewing this Policy periodically, particularly before placing an order.